Who We Are
We are a financial services provider specializing in a wide range of consumer finance products. As a Data Controller, we hereby set out our privacy policy in full compliance with relevant data protection legislation, reflecting our commitment to transparency and regulatory compliance.
What Personal Data Do We Collect?
The personal data we collect from you may include:
- Your name, email address, telephone number, contact address, and location
- Bank verification number, bank statements
- Employment/work details
- Health data, and all other personal data that you provide during our dealings with you
Why We Need Your Data
We collect information through various channels, including account opening applications, forms, email correspondences, telephone conversations, websites, and documents provided to us:
- To ascertain your eligibility for our loan facilities
- To track your investment
- To disseminate information about our products and events
- To improve analytics and research
- For record keeping and accountability
We also collect data to:
- Provide a range of consumer finance products, including short-term loan facilities and investment opportunities
- Inform you about other services we may offer in the future
- Gather feedback to improve our services, such as email alerts
- Respond to feedback if you’ve requested us to
Our Legal Basis for Processing Your Data
The legal basis for processing your personal data includes your consent and our legitimate interest in adding value for our customers. This includes offering investment opportunities for stable and consistent returns and short-term loans for cash flow needs such as rent or school fees.
How Do We Get Your Consent?
Your consent is provided when you voluntarily submit your documents or information (personal data) to us for the provision of our finance products. You also consent by logging onto our website, subscribing to our email alerts, or providing personal data to participate in our events.
If we request your personal information for additional reasons, such as marketing, we will either ask for your explicit consent or provide an opportunity to decline.
Cookie Policy
Our website uses cookies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device that help us understand how you interact with our website. You can manage your cookie preferences through your browser settings.
Google Analytics
We use Google Analytics to collect and analyze information about how users interact with our website. Google Analytics helps us understand website usage patterns and improve our services. The information collected is anonymous and does not personally identify you.
How Do I Withdraw My Consent?
You may withdraw your consent at any time by contacting us at
customercare@efinanceng.com. Please note that withdrawing consent does not affect the legality of processing based on consent before withdrawal.
What We Do With Your Data
The data we collect may be shared with our employees, Data Protection Officer, and technology suppliers, such as our hosting provider(s). We will not:
- Sell or rent your data to third parties
- Share your data with third parties for marketing purposes
- Expose your data to unauthorized persons in our organization
We may share your data if required by law, such as by court order or to prevent fraud or other crimes.
How Long We Keep Your Data
We retain your personal data only for as long as:
- Required by law
- Necessary for the purposes outlined in this policy or our contract with you
- Unless you exercise your right to request deletion
Where Your Data Is Processed and Stored
We ensure that your data is secure during processing and storage. All personal data are stored in our data cloud except those stored via other apps we use. We do not use cookies or other devices to collect/store your data beyond what is described in our Cookie Policy.
How We Protect Your Data and Keep It Secure
We are committed to keeping your data secure. We have established systems and processes to prevent unauthorized access or disclosure. We ensure that third parties processing data on our behalf also maintain security.
Your Rights
Under data protection legislation, you have the following rights:
- Information on how your personal data is processed
- Access to your personal data
- Withdrawal of consent at any time
- Objection to data processing
- Rectification of your data
- Request for data transfer to another entity electronically
- Lodge a complaint with the supervisory authority (NITDA)
You can also:
- Raise objections about how your data is processed
- Request data erasure if there is no longer a justification
- Ask for processing restrictions in certain circumstances
For any of these requests, contact our Data Protection Officer at [insert officer’s name and email address].
Remedies
We will address any complaints or privacy violations according to the NDPR 2019. You may also file a court action for redress or lodge a complaint with the National Information Technology Development Agency (NITDA).
Time Frame for Remedies
This will be determined by a court of competent jurisdiction or the regulator.
Links to Other Websites
This privacy policy applies solely to our activities and does not cover third-party links, services, or transactions. Follow the privacy policy on other websites to understand how they handle your information.
Governing Principles of Our Data Processing
We guarantee that your personal data will be:
- Collected and processed for specific, legitimate, and lawful purposes
- Restricted to necessary entities and not transferred except as required by law
- Adequate, accurate, and respectful of human dignity
- Stored only for the period necessary and secured against foreseeable hazards and breaches
- Not used for automated decision-making or profiling
Contact Us or Make a Complaint
Contact our Data Protection Officer (
info@efinanceng.com) if you:
- Wish to register a data compliance issue
- Have questions about this privacy notice
- Believe your data has been misused or mishandled
The DPO provides independent advice and monitors our use of personal information. You can also make a complaint to the National Information Technology Development Agency (NITDA), the regulator.
Changes to This Policy
We may update this privacy policy. The ‘last updated’ date at the bottom of this page will reflect changes. Any modifications will apply immediately, and we will take reasonable steps to notify you if they affect how your personal data is processed.
- Last updated August 07, 2024